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After sales service

Always better service after sales!

Although we do everything possible to ensure your satisfaction, sometimes things don't work out as they should. A problem with transportation, a grain of sand in the wheels, a quality defect? We take over to solve your problem!

Our after-sales service intervenes to make sure that this mishap turns into a positive experience again!

We guarantee to take care of your after-sales service request within 48 hours.

 

What can we do for you?

 

In order to process your request in the best possible way, we invite you to join :

  • A picture of the label located inside the product, or the reference and the number of the product lot indicated on the label.
  • A photo of the product to show the defect
  • Proof of purchase (e.g. receipt or invoice)